Alternative Online Consumer Disputes Resolution

Notice to Consumer

According to Law n.144/2015 of September 8, 2015, we disclose the entities for Alternative Dispute Resolution that can be contacted in case of conflict on the purchase of a product or service referenced on this website.

It should be noted that when necessary, this solution compared to the legal proceedings is usually faster, less formal and less expensive.

So, if you were dissatisfied with the purchase of na item or service on our website, or with the solution we presented to resolve the situation, you can access this oficial site  https://webgate.ec.europa.eu/odr and expose your plea.

Resolution of Entities in Alternative Dispute Case:

In alternative, you can present your case by contacting one of the following national entities of Alternative Dispute Resolution.

CNIACC - National Centre for Information and Consumer Disputes Arbitration
- www.arbitragemdeconsumo.org

CIMAAL - Centre for Information, Mediation and Arbitration Algarve Consumer Disputes
- www.consumidoronline.pt

CACCDC - Arbitration Centre for Consumer Disputes District of Coimbra
- www.centrodearbitragemdecoimbra.com

CACCL - Arbitration Centre for Consumer Disputes Lisbon
- www.centroarbitragemlisboa.pt

CICAP - Info Center consumption and Porto Arbitration
- www.cicap.pt

TRIAVE - Arbitration Centre for Consumer Disputes Valley Ave / Arbitral Tribunal
- www.triave.pt

CIAB - Centre for Information, Mediation and Consumer Arbitration (Arbitration Court of consumption)
- www.ciab.pt

CACC-RAM - Arbitration Centre for Consumer Disputes of the Autonomous Region of Madeira
- www.srrh.gov-madeira.pt

More information:

Portuguese Consumer Portal – www.consumidor.pt

Online Dispute Resolution (European Commission) official website -   https://webgate.ec.europa.eu/odr

ELECTRONIC COMPLAINTS BOOK

The user can also make a complaint on the Portuguese Digital Platform of the Electronic Complaints Book.

Access to the digital platform of the Electronic Complaints Book - www.livroreclamacoes.pt/inicio