Deliveries and Returns

ORDER SHIPPING

The delivery of your order to Portugal is made by CTT Expresso, Chronopost or other carrier hired by DADIGIT Unipessoal Lda (owner of the online store defatima.com), and shipping costs are calculated for the Portugal Continental user based on the order’s weight.
Will not be made deliveries to PO Boxes.
For deliveries in other European Union (EU) countries, the shipping costs differ according to the weight and destination, as they are automatically calculated in the shopping cart.
For deliveries for countries outside of the European Union (UE) where we make shipments, as the values of the shipping are very variable according to the weight and destination, the shipping costs may not be calculated on the shopping cart. In that case, you will need to contact for our email apoiocliente@defatima.com or through our online/offline chat system so that we can accurately calculate the correct value.

Your order will be dispatched with the articles well protected because we have a special care with fragile objects. However, since there is some risk of damage to the items at the transportation, if when receiveing your order you observe any damage, you must do the procedures indicated below, in the point 3 of the RETURNS topic.

Orders are shipped up to 72 hours after payment confirmation (see Shipping Conditions for each item), unless it is out of stock, express notice on the site or otherwise communication.

Custom-made or made to order articles have a delivery time after payment confirmation, which may vary from 15 to 45 days for plastic fiber articles and from 30 to 60 days for wooden articles.

DADIGIT commits to make every possible effort so that delivery takes place within the period indicated at the time the carrier is selected, from the business day following the shipment of the order, unless otherwise communication.
In case of unavailability of the item ordered, DADIGIT will inform the customer. If the customer is not willing to wait for the article to be available, we will refund the amount that has been paid, within 30 days of the unavailability knowledge.
DADIGIT will not be responsible, in any way, for any damages, direct or indirect, from delivery delays or the order unavailability.

At certain times of the year, our suppliers are having difficulties to fulfill the high number of orders, and it may happen a sudden stock break.
Taking into account this situation, there may be occasional delays in the items’ shipping, committing DADIGIT to inform the client in a timely manner, and to suggest alternatives, as the shipping will be made as soon as it is available.

The payment failure of the order within 7 days after the date it was definitively effected, implies the cancellation of the order.

Portugal Mainland:
CTT Expresso and Chronopost delivery - from 1 to 3 business days after shipment, unless it is out of stock.
Madeira and Azores:
CTT Expresso delivery - from 1 to 15 business days after shipment (depending on the island), unless it is out of stock.
Other countries from the European Union (EU):
CTT, Chronopost or DHL delivery - from 3 to 8 business days after shipment (depending on carrier and the country of destination), unless it is out of stock.
Countries outside the EU:
CTT, DHL or FedEx delivery - very variable (depending on carrier and the country of destination). To get the transit time for your address, please contact us.

To track your order, the user can send an email to encomendas@defatima.com or track the order on the carrier's website which will be indicated to the user.
In case of unavailability to receive your order, depending on the carrier, it will be left at the delivery address a warning indicating the place in which the order may be picked. If the order doesn’t be picked within the period specified in the notice, DADIGIT considers such act as a manifestation of contract termination, and the order will be canceled and returned to the warehouse. In this case, it may be charged additional processing costs to the customer.
For more information contact us.

Customs and Tax Rates

Orders shipped to countries outside the E.U., or with different customs and fiscal policies of most E.U. countries, may be subject to taxes and duties charged in the destination country (import taxes).
The receiver of an international order may be subject to import duties at the time that the order arrives at its country.
The receiver may support additional charges for customs clearance. DADIGIT has no control over these charges, not even an estimation, and has no control over the order from the moment it is received by the destination country's customs, and its eventual clearance is the responsibility of the customer even if it is done by the carrier.

In the event of refusal by the recipient of an international order to pay duties and taxes related to customs clearance, point 3 on RETURNS applies.

Customs policies change widely from country to country; you should contact the office of your local customs for more information.
When clearance procedures are necessary, there might be a delay of the estimated shipping time.

RETURNS

The customer has the right to change their mind and cancel their purchase at our online store.

1. The order has not been shipped
Please contact us to encomendas@defatima.com referring the subject "Return Article not shipped - order number", we will refund your money for the payment method you used.

2. The order was already picked up
You have a period of 14 days (consecutives) after picked up your order, to contact us to encomendas@defatima.com to make your return. All the return costs are supported by the customer, except on returns for an item that has any defect that it is our responsibility. If you would like to return an item or set that originated an offer, all items must be returned. Any return must be made in the original packaging, along with your original purchase order note. After we picked up your order and verify that it is in perfect conditions, we will issue a voucher with the value of the item or will return your money by the same payment type that you have used.

3. The order was already been shipped but not cleared through customs
As stated in the section "Customs Fees and Taxes", any customs clearance is the responsibility of the customer, even if carried out by the carrier, as are all costs related to the import of the item(s). In the event that the customer of an order refuses to pay any of these costs, one of the following situations will apply:
- the customer of the order contact us to encomendas@defatima.com to proceed with the return. In this situation, all costs associated with the return will be paid by the customer, as it is their responsibility. Once we have received the order and verified that it is in perfect condition, we will issue a voucher for the value of the item or, if you prefer, we will refund your money using the payment method you used within 14 days.
- if during the period stipulated by the carrier for the payment of any customs and import fees and expenses, the customer of the order does not inform us by email encomendas@defatima.com of their intention to return it, the goods may be abandoned for later destruction. In this situation, the goods will be considered not to have been delivered due to the responsibility of the customer and, as there is no return of the goods, there will also be no refund of the amount paid for the order or any other amount that the customer wishes to claim.

4. The packing or item is damaged
If the client receives a damaged package or item, he should write a report immediately and give it to the courier and contact us so that we can proceed with a claim to the carrier. Unless otherwise communication, any return must be made in the original packaging (unless is bad damaged and does not allow proper packaging of the item), within 14 days (consecutives) after picked up your order, along with the invoice/receipt. If an item or set that originated an offer is returned, unless otherwise communication, all items must be returned. The associated costs are the responsibility of DADIGIT.

EXCEPTIONS

Personalized or Made on Order Items

Personalized items requested and according to customer specifications or items that are made to order upon confirmation of payment and which display this indication on the item page are not included in the general return conditions presented above.

The return of these articles will only be accepted on the following cases:

1. The item is "very different" from the description or image displayed on the site or on the photo(s) that may have been provided to the customer before the order been shipped.

It is considered "very different" if the item received is materially different from what was indicated on the product page or when there are gross differences between the item described on the product page or in the photo(s) that may have been provided before the order been shipped.

Custom made items are only shipped to the customer after we have submitted photo(s) of the finished item and the customer has given their approval or has not expressed intentions to the contrary.

2. The item is damaged

If the customer receives the item damaged, he should immediately notify the courier in writing and contact us in order to make a claim with the carrier and begin the process of replacing the item with an identical one.
If the item is damaged, unless otherwise communication, the return must be made in the original packaging (unless is bad damaged and does not allow proper packaging of the item), within 14 days of receipt and must contain the corresponding order form.
If the return is due to a damaged item or set that originated an offer, unless otherwise communication, all items must be returned.
If all the conditions previously mentioned for the return are fulfilled and it is proved that the damage or defect is our responsibility, the return costs are responsibility of DADIGIT.